Account Authorization
Customers interested in authorizing another person to make changes to their account or speak on their behalf can sign an Account Authorization Form (PDF).
Customers can choose full authorization, allowing a person to act on their behalf regarding all matters on any accounts listed, or a number of other options including:
- Inquire on Status of Account(s)
- Make Payment Arrangements
- Request Connect or Disconnect
- Make a Change of Mailing Address
Adjusting Payment Methods
- The District’s ACH Authorization Form (PDF) can be used to update checking or savings account information. If you would like to cancel your ACH payment an ACH Cancellation Form (PDF) is available. These forms are also available at your local office. New ACH sign ups (enrolled in paperless billing) are also eligible for the $20 Bill Credit Program (PDF).
- Adjustments to Recurring Card Payment (RCC) or ACH can be made by logging into SmartHub on the PUD website or on the SmartHub Mobile App. Please note, the District cannot make adjustments to RCC in the office due to PCI compliance.
- A recurring payment can be adjusted by calling (844) 829-1962 however, a payment is required to do so.