Payment Assistance

Warm Heart Program

“Neighbors helping neighbors.”

Funded entirely by customer donations, not the PUD. Eligible customers can get up to $300 once every 12 months toward a bill, deposit, or water charge with an electric balance.

Who Qualifies:

• PUD customer — the account must be in your name, and it can be active, past due, or disconnected within the last 14 days.
• Income — at or below 200% of the Federal Poverty Level or 80% of Area Median Income, whichever is greater. Proof of income is required for every household member.
• Frequency — up to $300, once every 12 months.
• What it covers — electric charges, electric deposits, or water charges (water only if there’s also an electric balance).
• Documentation — a PUD statement, household list, income proof, and original signatures, submitted directly to Crisis Support Network (CSN), who administers the fund.

How do I apply?

The fastest way to apply is through our online application — it lets you apply and upload proof of income all in one place, with no printing or mailing required.

If you don’t have computer access or would rather apply on paper, you can print and complete the Application for Warm Heart Assistance (PDF) and return it to one of our offices in person or by mail.

Are you in a place to give?

Since 2018, the Warm Heart program has provided over $245,000 in assistance to over 1,100 Pacific County homes through customer donations. Help us continue providing assistance to those in need by donating to the Warm Heart program today. Donations can be a one-time donation, or recurring monthly donation on your PUD bill.

To donate, contact your local office or send an email to custserv@pacificpud.org

Raymond Office: (360) 942-2411

Long Beach Office: (360) 642-3191

Electric Discount Program

“An annual discount, not a one-time payment.”

Eligible seniors (62+) and customers with disabilities receive a monthly credit on their electric bill based on household income: — up to $400 per year, as long as you stay eligible.

Who Qualifies?

• Seniors 62+ or disabled 18+, meeting SSA disability requirements.

• Full-time residents and customers of Pacific PUD

How do I apply?

The fastest way to apply is through our online application. It lets you apply and upload your proof of income all in one place, with no printing or mailing required.

If you don’t have computer access or would rather apply on paper, you can print and complete the Application for Electric Discount (PDF) and return it to one of our offices in person or by mail.

Programs, amounts, and eligibility are subject to change and to available funding.