During these unprecedented times the District continues to provide essential services to our customers in the best way possible.
The PUD is currently excusing late fees and disconnections for non-pay until the Governor’s Proclamation is expired.
Offices are closed until further notice for the safety of our customers and employees.
If you need to speak to a Customer Service Representative, please call your local office:
North County - (360) 942-2411
South County - (360) 642-3191
$10 Bill Credit Program (One Time)
Available to customers who sign up for paperless billing and ACH, which includes a Checking or Savings Account withdrawal on the 5th, 12th, 20th or 27th of each month (chosen by the customer).
ACH (Automated Clearing House)
Checking or Savings Account withdrawal is on the 5th or 20th of each month (depending on billing cycle).
RCC (Recurring Credit Card
Visa or Mastercard withdrawal is on the 5th or 20th of each month (depending on billing cycle).
Pay By Phone
Call 1-844-829-1962 to pay using Visa, Mastercard, Checking or Savings Account.
SmartHub Account (Online or Mobile Application)
Login to a SmartHub account to view and make changes to your account and billing information as well as pay your bill.
Drop Box/Drive Up
Both office locations have drop boxes at the front of the building and drive up drop boxes available for payments 24/7.
Mail in payments can be sent to: PO Box 472 Raymond, WA 98577.
For COVID-19 Customer Support Programs click here.
As always, if you are having difficulty paying your bill, call your local office to discuss arrangements.
Eventual payment for all electric and water related fees incurred will be required.
Project Warm Heart allows customers to donate to a fund to help needy customers pay their electric bills, as well as helping customers who cannot get help elsewhere.
Donations are accepted any time and may be included with your electric bill. For customers who wish to contribute to Project Warm Heart on a regular basis, the PUD will automatically add any amount you wish to contribute to your electrical bill.
Project Warm Heart is administered by Crisis Support Network and all funds collected are used exclusively for this program.
If you are interested in donating to this program please complete the below form and return it to your local office:
If you are looking to receive help from the Warm Heart Program please contact your local PUD office.