Payment Assistance


During these unprecedented times the District continues to provide essential services to our customers in the best way possible.

The PUD is currently excusing late fees and disconnections for non-pay until the Governor’s Proclamation is expired.

Offices are closed until further notice for the safety of our customers and employees.

If you need to speak to a Customer Service Representative, please call your local office:
North County - (360) 942-2411
South County - (360) 642-3191


$10 Bill Credit Program (One Time)

Available to customers who sign up for paperless billing and ACH, which includes a Checking or Savings Account withdrawal on the 5th, 12th, 20th or 27th of each month (chosen by the customer).
  • ACH (Automated Clearing House)

    Checking or Savings Account withdrawal is on the 5th or 20th of each month (depending on billing cycle).
  • RCC (Recurring Credit Card

    Visa or Mastercard withdrawal is on the 5th or 20th of each month (depending on billing cycle).
  • Pay By Phone

    Call 1-844-829-1962 to pay using Visa, Mastercard, Checking or Savings Account.
  • SmartHub Account (Online or Mobile Application)

    Login to a SmartHub account to view and make changes to your account and billing information as well as pay your bill.
  • Drop Box/Drive Up

    Both office locations have drop boxes at the front of the building and drive up drop boxes available for payments 24/7.
  • Mail Payments

    Mail in payments can be sent to: PO Box 472 Raymond, WA 98577.

  • For COVID-19 Customer Support Programs click here.


    As always, if you are having difficulty paying your bill, call your local office to discuss arrangements.

    Eventual payment for all electric and water related fees incurred will be required.
    Project Warm Heart allows customers to donate to a fund to help needy customers pay their electric bills, as well as helping customers who cannot get help elsewhere.

    Donations are accepted any time and may be included with your electric bill. For customers who wish to contribute to Project Warm Heart on a regular basis, the PUD will automatically add any amount you wish to contribute to your electrical bill.

    Project Warm Heart is administered by Crisis Support Network and all funds collected are used exclusively for this program.

    Warm Heart Application

    If you are interested in donating to this program please complete the below form and return it to your local office:

    Warm Heart Information & Donation Form

    If you are looking to receive help from the Warm Heart Program please contact your local PUD office.

    The PUD offers an averaged equal monthly payment plan. 
    Payments are based on the previous twelve month usage and are adjusted annually based on actual use. 
    The optimum time to start the budget program is in April.  This is the time of year when we evaluate the average yearly bills.  Your account should ideally form a credit balance in the summer and fall months which will carry over to help pay higher winter billings. Any usage over the estimate will be the responsibility of the customer. 
    This program is especially helpful to customers who are on a fixed monthly income.
    Senior (62 and over) and/or disabled customers who fall within the federal poverty guidelines may qualify for a discount of up to 40% of the electric bill (maximum $300 annually).

    Applications for the program are available at both PUD offices.

    Applications must be renewed every two years.

    Raymond Office

    Telephone: (360) 942-2411
    Email: North County Customer Service
    Naselle (Toll Free): (833) 484-7454

    405 Duryea St.
    PO Box 472
    Raymond, WA 98577
    FAX - (360) 875-9388
    Hearing & Speech Impaired Dial 711

    Office Hours: Mon.-Thu. 7:00AM to 6:00PM

    Long Beach Office

    Telephone: (360) 642-3191
    Email: South County Customer Service


    9610 Sandridge Road
    PO Box 619
    Long Beach, WA 98631
    FAX - (360) 642-9389
    Hearing & Speech Impaired Dial 711

    Office Hours: Mon.-Thu. 7:00AM to 6:00PM